MOHAMMED SIDDIQUA

Professional Summary

IT Manager with 7+ years of experience in IT system management, network administration, and project leadership. Expertise in Office 365, ERP systems (WINGS), and IT infrastructure. Skilled in network security, process automation, and IT support. Proven ability to drive operational efficiency, optimize systems, and lead cross-functional teams to deliver innovative technology solutions. Currently pursuing a Master's in AI & Machine Learning to enhance expertise in emerging technologies. Strong track record of improving business operations through technology integration, security enhancements, and system upgrades.

Core Competencies

• IT Management: Office 365, ERP Systems (WINGS), Active Directory, VPN, Fortinet Firewall, Server Maintenance
• Networking & Security: LAN/WAN, VPN, Firewall Configuration, Access Control, DNS, Network Infrastructure
• Programming & Development: HTML, CSS, JavaScript, Airtable, Web Development
• Tools & Platforms: Zendesk, NSM, ESP, Microsoft CRM (CDAX)
• Project Management: Cross-functional Team Leadership, System Integration, IT Infrastructure Deployment, Process Automation
• Certifications: Certified Network Administrator (CNA), Red Hat Linux Certified

Professional Experience

• IT Admin
  Watan Altaqa – Riyadh, Saudi Arabia
  Jan 2023 – Present
  • Managed Office 365 services, Exchange Online, and ERP system (WINGS) for operational efficiency.
  • Developed and maintained websites, including domain registration, hosting, and CMS oversight.
  • Oversaw social media campaigns, performance tracking, and IT-driven marketing initiatives.
  • Implemented and maintained CCTV systems, attendance machines, and door access controls.
  • Executed server maintenance, OS patching, and asset management for enhanced IT security.



• IT Admin
  Arabian Karim Trading Co. L.L.C., Dammam, Saudi Arabia
  May 2022 – Jan 2023
  • Maintained network infrastructure and ensured the optimal performance of servers and devices.
  • Developed security protocols and access control systems to safeguard IT resources.
  • Prepared IT documentation for processes, data backups, and recovery strategies.
  • Designed feedback systems for end-users, improving IT service responsiveness.



• Associate – CEC Operations
  Tesco, Bengaluru, India
  Jun 2020 – Nov 2021
  • Provided advanced troubleshooting for LAN/WAN, Office 365, DNS, and Active Directory.
  • Used Zendesk and NSM to track issues and improve resolution time.
  • Collaborated with L2 and L3 support teams to resolve escalated issues.



• Technical Support Engineer
  HP, Bengaluru, India
  Apr 2019 – Jan 2020
  • Delivered technical support for hardware issues and Office 365 troubleshooting.
  • Coordinated hardware replacements with on-site technicians for seamless resolution.
  • Used Microsoft CRM (CDAX) to track customer support cases and improve service delivery.



• IT Analyst
  Cameo Global, Inc., Bengaluru, India
  Aug 2018 – Apr 2019
  • Provided LAN/WAN, VPN, and DNS support while managing user access systems.
  • Documented technical issues using Enterprise Service Platform (ESP) for IT incident tracking.



• Frontend Developer Intern
  Oro Media Lab, Bengaluru, India
  Jul 2016 – Jun 2017
  • Designed and developed the company's website using HTML, CSS, and JavaScript.
  • Collaborated with the design team to implement responsive UI/UX enhancements.

Education

• Master of Computer Applications (MCA) – AI & Machine Learning, Amity University (Expected Dec 2026)
• Bachelor of Computer Applications (BCA), HKBK College of Engineering (Graduated Jan 2018)

Certifications

• Certified Network Administrator (CNA)
• Red Hat Linux Certified

Key Projects

• Rental Generators IoT Project - Led the end-to-end implementation of IoT systems for rental generators, managing planning, execution, system integration, and deployment, resulting in improved fleet management and real-time monitoring.
• Engine Rebuild Centre Tracking System - Developed an end-to-end tracking system using Airtable, HTML/CSS, and JavaScript. Reduced manual tracking efforts by 50%, improving operational efficiency.
• Filter Cross-Reference Search Engine - Built a search engine for filter cross-references using HTML, CSS, and JavaScript, enabling efficient identification of compatible filters, supporting maintenance operations.
• Office 365 Migration - Seamlessly migrated email services from IMAP (Hostway) to Office 365, enhancing collaboration and uptime for the entire organization.
• Networking System Implementation - Designed and implemented secure network infrastructure using Fortinet Firewall. Achieved Aramco certification, meeting stringent security requirements.
• Attendance & Door Access Control - Configured attendance machines and access control systems, enhancing security compliance.
• Warehouse Setup & ERP Integration - Established warehouse IT infrastructure and integrated it with ERP systems for inventory tracking.
• Active Directory & VPN Setup - Implemented Active Directory to centralize user and device management. Established VPN connectivity, enabling secure remote access for employees.
• Aramco CCC Certification Support - Collaborated with third-party vendors to meet Aramco's CCC certification requirements. Conducted reviews and created documentation to ensure compliance with Aramco standards.