MOHAMMED SIDDIQUA

Professional Summary

Results-driven IT Consultant with over 7 years of experience in IT system management, network administration, and ERP solutions. Specialized in Office 365, ERP systems, IT infrastructure management, and security. Expertise in streamlining operations, optimizing processes, and implementing automation to enhance business efficiency. Proven ability to lead cross-functional teams and deliver innovative technology solutions. Currently pursuing a Master's in AI & Machine Learning to stay ahead in emerging technologies. Skilled in driving IT transformation, enhancing security, and integrating strategic technology solutions.

Core Competencies

• IT Management: Office 365 Administration, ERP Systems (WINGS), Active Directory, VPN Configuration, Fortinet Firewall, Server Maintenance
• Networking & Security: LAN/WAN Management, VPN Implementation, Firewall Configuration, Access Control Systems, DNS, Network Infrastructure
• Programming & Development: HTML, CSS, JavaScript, Airtable, Web Development
• Tools & Platforms: Zendesk, NSM, ESP, Microsoft CRM (CDAX)
• Project Management: Cross-functional Team Leadership, System Integration, IT Infrastructure Deployment, Process Automation
• Certifications: Certified Network Administrator (CNA), Red Hat Linux Certified

Professional Experience

• IT Consultant
  Watan Altaqa – Riyadh, Saudi Arabia
  December 2024 – Present (Promoted from IT Admin)
  • Provide expert IT consulting to optimize business processes and technology solutions.
  • Administer and manage Office 365 services, including user account management and configuration.
  • Oversee ERP operations, ensuring seamless integration and coordination with the ERP vendor.
  • Currently leading the Generator Tracking & Preventive Maintenance Automation project implementing IoT solutions to enhance fleet management efficiency.
  • Assess IT infrastructure and recommend improvements for efficiency, security, and scalability.
  • Collaborate with cross-functional teams to identify challenges and implement technology-driven solutions.



• IT Admin
  Watan Altaqa – Riyadh, Saudi Arabia
  January 2023 – December 2024 (2 years)
  • Managed and optimized Office 365 services, including Exchange Online, SharePoint, and OneDrive.
  • Administered and maintained ERP system (WINGS) for operational efficiency and continuous improvement.
  • Developed and managed websites, including domain registration, hosting, and CMS oversight.
  • Led IT-driven marketing initiatives and performance tracking for social media campaigns.
  • Implemented and maintained security systems, including CCTV, attendance machines, and door access control.
  • Conducted server maintenance, including OS patching and updates, to improve IT infrastructure.



• IT Admin
  Arabian Karim Trading Co. L.L.C., Dammam, Saudi Arabia
  May 2022 – January 2023
  • Managed network infrastructure and optimized server and device performance to improve operational efficiency.
  • Developed and implemented security protocols and access control systems for IT resource protection.
  • Prepared comprehensive IT documentation, including backup strategies and disaster recovery processes.
  • Designed and implemented user feedback systems to enhance IT service responsiveness and user satisfaction.



• Associate – CEC Operations
  Tesco, Bengaluru, India
  Jun 2020 – Nov 2021
  • Provided advanced troubleshooting support for LAN/WAN, Office 365, DNS, and Active Directory.
  • Utilized Zendesk and NSM to track and resolve technical issues, improving resolution times.
  • Collaborated with L2 and L3 support teams to address escalated issues and ensure timely resolution.



• Technical Support Engineer
  HP, Bengaluru, India
  Apr 2019 – Jan 2020
  • Delivered technical support for hardware issues and Office 365 troubleshooting.
  • Coordinated hardware replacements with on-site technicians for efficient service delivery.
  • Managed customer support cases using Microsoft CRM (CDAX), improving service efficiency and response times.



• IT Analyst
  Cameo Global, Inc., Bengaluru, India
  Aug 2018 – Apr 2019
  • Provided support for LAN/WAN, VPN, and DNS services, managing user access and system configuration.
  • Documented technical issues and resolutions using Enterprise Service Platform (ESP), improving incident tracking.



• Frontend Developer Intern
  Oro Media Lab, Bengaluru, India
  Jul 2016 – Jun 2017
  • Designed and developed the company's website using HTML, CSS, and JavaScript.
  • Collaborated with the design team to implement responsive UI/UX improvements.

Education

• Master of Computer Applications (MCA) – AI & Machine Learning, Amity University (Expected Dec 2026)
• Bachelor of Computer Applications (BCA), HKBK College of Engineering (Graduated Jan 2018)

Certifications

• Certified Network Administrator (CNA)
• Red Hat Linux Certified

Key Projects

• Generator Tracking & Preventive Maintenance Automation (Current Project) - Leading implementation of IoT tracking system for rental generators, automating preventive maintenance and providing real-time fleet visibility to reduce operational costs by 30%.
• Rental Generators IoT Project - Led the implementation of IoT systems for rental generators, improving fleet management and enabling real-time monitoring.
• Engine Rebuild Centre Tracking System - Developed a tracking system using Airtable, HTML/CSS, and JavaScript, reducing manual tracking efforts by 50%.
• Filter Cross-Reference Search Engine - Created a search engine for filter cross-references, improving operational efficiency in maintenance operations.
• Office 365 Migration - Successfully migrated email services from IMAP to Office 365, enhancing collaboration and system uptime.
• Networking System Implementation - Designed and implemented secure network infrastructure using Fortinet Firewall, achieving Aramco certification for security compliance.
• Attendance & Door Access Control - Configured attendance machines and access control systems, strengthening security compliance.
• Warehouse Setup & ERP Integration - Established warehouse IT infrastructure and integrated it with ERP systems for efficient inventory management.
• Active Directory & VPN Setup - Implemented Active Directory for user and device management and set up VPN for secure remote access.